We're here to help you.
This page provides all contact information for PSECU members, including primary phone numbers for general inquiries, dedicated lines for lost cards, and technical support. It also details customer service hours, secure online messaging, financial center locations, and social media engagement options for easy access to assistance.
For most questions about your accounts, loans, or other services, reaching out to PSECU Member Service is the most direct approach. Our trained representatives are ready to assist you with everything from balance checks to understanding your statement or applying for a new product. We aim to provide clear, helpful answers to all your banking needs.
You can connect with a PSECU representative by calling our main service line. This number is your primary point of contact for non-urgent questions and general account management. Please have your account details ready when you call to help us verify your identity and serve you more efficiently. We prioritize quick and accurate assistance to ensure your banking experience is as smooth as possible.
When you call, you'll be guided through options to direct you to the most appropriate department. Whether you have questions about your checking account, savings, credit cards, or mortgages, our team is equipped to provide the specific information you require. We understand that your financial questions are important, and we're here to help you navigate them.
If your PSECU debit card or credit card has been lost or stolen, it is crucial to report it immediately to prevent unauthorized transactions. Swift action helps protect your accounts from potential fraud. We have a dedicated line available 24 hours a day, 7 days a week, specifically for these urgent situations.
Acting quickly is the best defense against financial loss. Do not delay in contacting PSECU if you suspect your card information has been compromised. For more information on protecting your finances, you can consult resources from the Consumer Financial Protection Bureau.
Encountering issues with your PSECU online banking account or mobile app can be frustrating. Our technical support team is here to assist with login problems, navigation questions, error messages, or any other digital banking challenges you might face. We want your online experience to be reliable and user-friendly.
"Our technical support specialists are trained to diagnose and resolve a wide range of digital banking issues, ensuring you can access your accounts and manage your finances with confidence."
When contacting technical support, please be prepared to describe the issue in detail, including any error codes you might have received or the steps you took leading up to the problem. This information helps our team quickly identify the root cause and provide an effective solution. We can guide you through troubleshooting steps or access your account with your permission to resolve more complex issues directly.
Understanding when you can reach PSECU for assistance is important for planning your interactions. Our customer service team operates during specific hours to provide support via phone and secure online messaging. These hours are designed to cover peak activity times while ensuring our representatives are well-prepared to assist you.
Our standard operating hours for general inquiries and member service are:
Please note that while general inquiries are handled during these hours, our dedicated line for reporting lost or stolen cards is available 24/7. For holiday schedules or any temporary changes to our operating hours, we recommend checking our official website for the most current information.
For non-urgent inquiries that require sharing sensitive account information, or if you prefer written communication, sending a secure message through your PSECU online banking account is an excellent option. This method ensures that your personal and financial details are protected within our encrypted system, unlike standard email.
To send a secure message:
This secure messaging feature is ideal for questions about specific transactions, updating personal information, or requesting documents. It provides a documented trail of your communication with PSECU and offers peace of mind regarding the security of your information.
For members who prefer in-person assistance, visiting a PSECU financial center offers personalized service for a variety of banking needs. Our centers provide a welcoming environment where you can speak directly with a representative, conduct transactions, or receive guidance on complex financial matters.
At a PSECU financial center, you can:
Our financial centers are located strategically to serve our members. Before visiting, we recommend checking the specific center's hours of operation and any services offered, as these can sometimes vary. We strive to make your in-person banking experience convenient and efficient.
Staying connected with PSECU through our official social media channels is a great way to keep up with the latest news, product updates, and community involvement. While these platforms are not designed for account-specific inquiries due to security reasons, they offer another avenue for general engagement and information sharing.
You can find PSECU on platforms like Facebook, Twitter, and LinkedIn. We use these channels to share financial tips, announce new features, and highlight our commitment to our members and the communities we serve. Following us ensures you stay informed about all things PSECU.
If you have a general question that doesn't involve sensitive account details, you can often post it on our social media pages, and our community managers may be able to direct you to the appropriate resources or provide general information. For any personal account matters, please use our secure messaging system or call our member service line directly to protect your privacy and financial information. For more information on social media use in banking, you can refer to guidelines from the FDIC.
| Contact Method | Purpose | Availability | Best For |
|---|---|---|---|
| Main Phone Line | General Account Inquiries, Service Questions | Mon-Fri: 8 AM - 4:30 PM ET, Sat: 9 AM - 1 PM ET | Quick questions, account management, product info |
| Lost/Stolen Card Hotline | Reporting Missing Debit/Credit Cards | 24/7 | Immediate card deactivation, fraud prevention |
| Technical Support Line | Online Banking & Mobile App Issues | Mon-Fri: 8 AM - 4:30 PM ET | Login problems, error messages, app troubleshooting |
| Secure Online Message | Sensitive Inquiries, Document Requests | 24/7 (response within 1 business day) | Account updates, detailed questions, secure communication |
| Financial Center Visit | In-Person Transactions, Personalized Consultations | Varies by location (check website for hours) | Deposits, withdrawals, loan applications, complex issues |
| Social Media | General News, Updates, Community Engagement | Generally business hours (no account-specific support) | Brand updates, financial tips, non-urgent public questions |
PSECU